At Kairo Explore, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if the item you received is damaged, defective, or incorrect. To qualify, the product must be unused, in its original condition, and with all packaging intact.
2. Return Request Timeframe
All return requests must be made within 1-3 days of receiving your order. Requests made after this period may not be accepted.
3. How to Request a Return
To initiate a return, please email us at [email protected] with your order details and reason for return. We will respond with further instructions.
4. Return Approval and Pickup
Once your return request is approved, our team will coordinate a pickup. Please ensure the product is securely packed for return.
5. Refund Process
Refunds are issued in cash upon collection of the returned item and after inspection. Refunds will only be provided if the product meets our return conditions.
6. Non-Returnable Items
Items that show signs of use, damage due to misuse, or are returned without original packaging will not be eligible for a refund.
7. Contact Us
If you have any questions about this policy or need assistance, please reach out at [email protected].